What CRM are you using?

Replies to This Discussion

Permalink Reply by Laurence Cope on September 30, 2008 at 2:50am

Sorry I should not have replied to this.

Now I can not find how to edit or delete my post.

▶ Reply to This

Permalink Reply by SamGreg on October 8, 2008 at 5:25am

I would suggest that you use customized solution. We have been using one provided to us by Enterprise wizard and we are very satisfied with it.

▶ Reply to This

Permalink Reply by Patricia Grady on October 15, 2008 at 8:33pm

we are using http://www.publish2profit.com/

we like them very much. They are an ASP model that takes care of the order thru the close of the sale.

▶ Reply to This

Permalink Reply by Jakub Gorner on April 13, 2009 at 4:45pm

Hi, Do you know this http://www.media-sol.com/software/contract ? We implemented it on lots of customers and we have very good feedback because it is "special media CRM" not generic CRM. Best jG

▶ Reply to This

Permalink Reply by Local Parent Guide on September 5, 2009 at 11:43am

We have used both SalesForce.com and SugarCRM. The best option for the money and flexibility has been SugarCRM. You can signup directly at SugarCRM and pay per user, or you can go with a SugarCRM hosting company which gives you unlimited users. We use a company called m8solutions.com. Hope this helps.

▶ Reply to This

Permalink Reply by Sam Bonfante on October 12, 2009 at 10:51am

I've been tasked with assisting our corporate management team in the evaluation of the benefits of a CRM system.

I agree that our business case for a CRM investment shouldn't be made only by highlighting the shortcomings of our current system and processes, but also by pointing toward a strategic approach that accounts for this large investment in concrete terms. Like all of you, we are facing increasing competition, more purchase decisions being made on "price" rather than value, and a marked decrease in customer loyalty. So, against this backdrop, CRM systems present as an obvious opportunity to improve our ability to compete, benchmark, establish efficiencies, coordinate, manage and communicate.

Here's my problem: An exhaustive CRM-ROI study takes quite a bit of time and resourcing. Don't know about you, but those are in pretty short supply at our organization. Given this and that it is very difficult to determine the cause and effects of CRM activities in the first place, most companies I've talked with regard the clear qualitative benefits as sufficient, and estimate the quantitative results. I'm being asked to provide very specific (quantitative)estimates of how a CRM will help us. In some areas that's possible; in others its very difficult to establish a CRM cause-and-effect. Does anyone have any suggestions?

Thanks!

▶ Reply to This

Permalink Reply by David Blankenship on October 19, 2009 at 1:23pm

I have used ACT, Goldmine, Sugar CRM, Salesforce, Pipeline Deals, and other PIM, CRM, and opportunity management tools. I think the tool selection depends on how you plan to use it and how much you will depend on it for productivity management.

In my opinion, a web based tool is a better direction today. This leaves the administration of the tool to the people that know this business. Salesforce is well worth the investment (Annual contract with quarterly payments) if you are all-in. Pipelinedeals.com (month-to-month) is only $15/month per user and will get you to point B. I'm using both currently for separate business clients.

Are you in charge of the setup yourself or do you have someone that will help you?

▶ Reply to This

Permalink Reply by Barbara brown on October 24, 2009 at 1:33am

Thanks for the Information.....I agree with the above thought.Nice conversation is going on and I am very happy to post here.
barbara
Social Media Advertising

▶ Reply to This

• First
• Previous
• Next
• Last