Cheryl Wolhar's Page

Title:

Social Networking meets the Vineyard

Company:

MyVineSpace

Company Website:

http://myvinespace.com

Media Type:

Service Provider

Media Realm:

Consumer Media, Niche/Enthusiast

Home Region:

Pacific States

Past Companies & Brands

Yahoo!
WebEx

I'm Looking For:

Friends, Networking, Business Partners, Jobs, Inspiration

Professional Background: (Resume)

Web 2.0 entrepreneur with sales and marketing experience at internet companies such as Yahoo! and WebEx. Passionate about building social communities and for using social media to drive success to the bottom line. Believes in marketing and creative that works and in ideas that make people say "Yes". Innovative, inspirational, and even entertaining -- but always within the context of the larger goal of building community, deepening customer relationships and increasing ROI.
Yahoo! Inc. Sunnyvale, CA Feb 2007 – Apr 2008It An American public corporation with headquarters in Sunnyvale, California, (in Silicon Valley), and provides Internet services worldwide. The company is perhaps best known for its web portal, search engine, Yahoo! Directory, Yahoo! Mail, news, and social media websites and services.
Sr. Manager, Customer Service Account Management
Responsible for End-to-end customer experience for Yahoo's Mail, Messenger, Mobile and Broadband Business Units.
Managed team customer service Account Managers assigned to Mail, Messenger, Mobile and Broadband business units
Responsible for developing deep relationships with Business Unit Executives and for weekly customer satisfaction analysis
Facilitated weekly communication, quickly resolving issues and ensuring key performance indicators were achieved and maintained
Effectively project managed new launches, redesigns, or changes to the products working cross functionally with all areas including Operations, Technical Operations, Outsourcer Vendor Management, Training and Quality
Monitored and reported activity (volumes, key performance indicators/metrics, corrective action reporting, performance plans, trends, client/project content changes, ticket cycle time, agent productivity, bug reports, monthly business reviews etc.)
Developed Customer Care budgets and forecasts by Business Unit on a monthly and yearly basis
Assisted production through monitoring, feedback, resource planning, staffing, business process reengineering and all other methods to achieve and/or exceed metrics

Personal Interests

cooking, travel, slow food, grow your own food,

Relationship Status:

Not Provided